I have been in business since 1973 providing full service for Porsche, Ferrari, BMW, Mercedes, Audi and VW automobiles. We have a long standing reputation as the premier independent service facility in St.Louis. We use the latest computer testing equipment for servicing the cars.
Reid Vann Luxury Imports
1 Review
Took my Audi in for a mount / balance. Dropped it off early in the morning and 2 hours later they call and say it will be more than twice money as much as they originally said. They had all of the information when I dropped off the car, so I was unsure of why it all of a sudden got more than 2x as expensive, but I was eager to get my vibration issues fixed so I said okay. Then I call them at the end of the day. They didn't call me of course... I had to call and "inquire" about why a mount / balance had taken 8 hours so far.
Their equipment was down so they need to keep my car overnight. The only saving grace is that they provided me a loaner. Shop called me the next morning and said I had a bent wheel. When I went in to check it out, I asked about getting a printout of what the road force measurements were (which I asked for and was assured they could give me when I dropped off the car). The sheet the tire guy showed me is not what I asked for, and when I pointed this out to the person working the tire machine, he started getting an attitude with me and told me "after this is done you leave and don't ever come back!".
I also noticed they had severely damaged all of the spokes on *three* of my wheels. There is a 5x112 adapter for their Road Force machine that they have but that they DID NOT use, and when I asked why they didn't the guy just said "it doesn't make a difference". Yes it does! If you had used the same 5x112 adapter that Plaza Audi used to road-force balance the same wheels a week prior, there wouldn't have been ANY damage. They blamed it on my reconditioned wheels, saying the paint was "soft" (even though I had the same balance done (on the same reconditioned wheels) at Plaza Audi a week before with ZERO damage).
I was able to get out of there without having to pay a dime, but I still feel like NOT paying anything was paying TOO much considering the damage they did to my wheels and the attitude they gave me along the way. What is it with shops that have the Road Force Balancing machine not knowing how to use it? I've never been treated like this in ANY other shop. Never in my life have I been told to "leave and never come back" over a $300 job when I've known the people at the shop for a whole 24 hours. What a frustrating, disappointing, and lackluster experience. I won't touch Reid Vann with a 10 foot pole from now on.